UNITED STATES OF AMERICA —Freshworks Inc. has entered into a definitive agreement to acquire Torii, integrating specialized software asset management and AI spend governance capabilities into the Freshservice platform. The transaction is projected to close during the fourth fiscal quarter of 2026, pending customary closing conditions.
Modern enterprise IT architectures face growing complexity driven by unmanaged software-as-a-service applications and consumption-based artificial intelligence tools. Traditional financial management systems lack the infrastructure required to track token-level AI consumption and shadow IT expenditures, creating operational blind spots that heighten data security risks and budgetary inefficiencies.
The integration targets corporate technology, finance, and security departments by establishing a centralized system of record for software licensing, user identities, and artificial intelligence expenditures. By automating lifecycle tasks and tracking consumption metrics down to individual teams, the consolidated platform allows organizations to enforce cost controls and monitor usage spikes proactively.
Freshworks Inc. is an AI-powered service operations platform provider that enables enterprise technology management and customer service operations. Torii specializes in SaaS management platforms, providing automated visibility into application ecosystems, license accountability, and compliance tracking.
