HCLTech has partnered with TIM Brasil to introduce a cross-platform eSIM transfer capability in Brazil, allowing users to securely move mobile profiles between devices and operating systems. The deployment aims to simplify device upgrades, improve customer experience, and support broader digital transformation within the telecommunications sector.
HCLTech has been selected by TIM Brasil to support the rollout of a cross-platform eSIM transfer capability designed to improve how mobile users manage device changes and connectivity services in Brazil. The solution enables customers to transfer eSIM profiles between compatible devices without requiring physical SIM replacements or in-person service support.
The technology is powered by HCLTech’s Device Entitlement Gateway (DEG), a platform designed to manage secure device and connectivity interactions across different operating systems and smartphone ecosystems. By enabling digital transfer of mobile credentials, the system addresses a growing demand for flexible and software-based connectivity management as consumers increasingly upgrade devices.
The development is significant for Brazil’s telecommunications industry, where operators are expanding digital infrastructure and preparing networks for more advanced mobile experiences. Easier eSIM migration can reduce operational complexity for telecom providers while improving customer convenience during device transitions.
TIM Brasil is one of Brazil’s major telecommunications operators, providing mobile connectivity and digital services to consumers and businesses nationwide. HCLTech is a global technology services company focused on areas including artificial intelligence, cloud, engineering, software, and digital transformation, serving organizations across multiple industries.
The partnership highlights the wider shift toward programmable connectivity solutions in the telecom sector. For mobile operators and technology providers, interoperable eSIM platforms may support new service models, reduce dependency on physical infrastructure, and create opportunities for more automated customer engagement.
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