iHR secures SAR 4 million customer service contract with The Financial Academy

International Human Resources Co. has been awarded a SAR 4 million contract by The Financial Academy to manage customer service operations over a 36-month period, strengthening operational efficiency and service delivery within Saudi Arabia's financial training sector.

International Human Resources Co. has been awarded a SAR 4 million project by The Financial Academy to manage and operate its customer service functions. Under the terms of the agreement, the 36-month project is set to commence on October 1, 2026, with the formal contract execution scheduled for September 15, 2026. The contract value excludes Value Added Tax (VAT), and no related parties were involved in the transaction.

The project aims to operate customer service functions.

This development highlights the growing reliance on specialized human capital management firms to optimize administrative and customer-facing operations within Saudi Arabia's public and semi-governmental entities. The award aligns with broader efforts across the Kingdom to elevate service quality standards and streamline institutional engagement through professionalized outsourced services.

The contract primarily impacts the financial services and corporate human resources outsourcing sectors in Saudi Arabia. By outsourcing crucial support functions, educational and professional institutions like The Financial Academy can focus on core instructional and capacity-building mandates while enhancing stakeholder engagement.

For market observers and investors, the award reflects sustained demand for business process outsourcing and managed services across the Saudi market, driven by Vision 2030 initiatives. International Human Resources Co. is a Saudi-listed firm specializing in comprehensive HR solutions and staffing services, while The Financial Academy serves as a key Saudi entity dedicated to developing talent across the Kingdom's financial sector.