AUSTRALIA —Gentrack Group has secured a core utility modernisation agreement with Momentum Energy to overhaul the retailer’s customer billing and management systems across Australia. The initiative encompasses more than 200,000 commercial and residential meter connections, utilizing Gentrack's proprietary g2 platform alongside integrated Salesforce solutions to consolidate core enterprise operations.
Gentrack Group is a specialized software firm providing enterprise billing, customer management, and operational platforms tailored for utility companies and airports globally. Headquartered in New Zealand and dual-listed on the NZX and ASX, the enterprise focuses on scalable digital transformation solutions across Asia-Pacific and European markets.
The agreement reflects a broader shift within the Australian energy retail sector as providers move away from legacy software architecture to manage increasing regulatory complexity, operational overheads, and evolving consumer service demands. Integrating advanced billing software enables retailers to standardize workflows, drive automation through artificial intelligence, and reduce overall operational expenditure.
Transitioning to cloud-native, modular software architecture provides energy distributors and retailers with the flexibility required to introduce innovative commercial models, adapt to volatile energy market dynamics, and accelerate customer onboarding. For digital transformation providers, sustained adoption by major regional retailers solidifies market share and demonstrates enterprise demand for modernized utility technology stacks.
